Training Design

Your Performance Needs Analysis is complete and you have identified that a training solution is required.  Now, a detailed Training Needs Analysis will help identify the target audience, mode, duration, and appropriate deployment options.

At Claricom, we have over fifteen years experience managing change and training programs and designing online, self-paced and facilitator-led training.  Every program will have its unique requirements however the following are typical questions to consider during the design phase.

• What are the business objectives for the training and how do these align with the strategic direction?
• Who is the target audience?  Numbers? Demographics? Locations? Roles?
• How is training perceived in the organisation?  What has worked and not worked in the past?
• Who are the key stakeholders for the training project?  Who is the project sponsor?  Who are the key subject-matter experts?
• What are the operational constraints in freeing time for training?
• What are the options for communicating key messages to staff and subject matter experts before, during and after training? From this, a communication plan can be developed.
• What are the learning objectives and content areas for the course?  Which of these are most important?
• Which training modes (online, self-paced, facilitator-led, blended) are appropriate given the nature of the content and the operational constraints?
• What resources (internal and external) are available to develop, manage, and facilitate the training?
• How will knowledge gained during the development of the training course be retained and used by the business?
• What is the review and approval process during development?
• How can the knowledge and skills covered during training be embedded into “business as usual” activities following the course?
• How will the success of the training program be measured?