Change Management

We are experienced at managing small to medium change programs to help implement new business processes or IT systems.  These roles typically involve:

• Development of change management strategies
• Development and implementation of training and communication plans and materials
• Stakeholder Management and associated communication, rapport building, and influencing skills.
• Identifying as-is and to-be processes and gap analysis
• Risk assessment and development of mitigation strategies

We are familiar with the PMBOK project management methodology and our systems approach is very consistent with the process-oriented nature of PMBOK.  This includes:

• A clear definition of the process input. 
• Efficient tools and techniques
• A clear definition of the process output.

 Project Examples include:

• ANZ Business Improvement Program: Consultancy and change management related to the introduction of a range of business improvement initiatives in the Mortgages area.  These included the application process, capacity planning and reporting functions.
•  BHP Billiton Project Management Guidelines:  Consultancy and documentation of BHP Billiton Project Management Procedures and Operating Plans for their Hub Program Management structure.  A training related project involved the development and facilitation of advanced project management techniques in earned value analysis (EVA).
• ANZ Quantum Leap Quality:  Program management of a large range of small business improvement projects.  This program followed the One Bite at a Time methodology.                                                                      
• City of Boroondara Communications Department:  Change management involving both business and IT improvements.  Mail processing quality improved from 22% to 92% accuracy while productivity (individual mail registrations) increased from average 45 to 85 per person.